Excellent experience. Had a couple of questions and used the online chat facility. They were extremely helpful even advising of the possible discount I could receive. I had issues paying for the expedited delivery but the person on the chat sorted that all out for me after I placed the order and it arrived before my holiday. Love the pouch and am using it loads. I wear mine on the arm with a pouch using the matching strap bought separately. Pump is fairly easy to get in and out of the pouch but very occasionally sticks on the lower elastic strap holding pouch together. If I were to offer any advice it would be to try and use a single elastic strap round edge rather than 2 and perhaps a small see through area so screen can be viewed and buttons could be pressed without even having to remove pump from the pouch. Love the small size though and it’s comfortable to wear all day