About Kaio-Dia
Kaio-Dia was created with a simple mission: to design accessories for people living with type 1 diabetes, making everyday life more comfortable, more practical, and a little easier.
Our mission
By staying close to the diabetes community, we’ve gained a real understanding of day-to-day realities: continuous monitoring, injections or pump therapy, carb counting, planning meals… and sometimes short nights. We design accessories to support these moments without overcomplicating things: useful, discreet, and made to last.
Designed with the community
At Kaio-Dia, nothing is designed “in a bubble.” Before each launch, our prototypes and improvements are tested by people living with type 1 diabetes, across all ages and with very different routines (school, work, sports, nights out, travel, nights, etc.).
Their feedback helps us refine what truly matters: comfort, fit, discretion, quick access to the device, and everyday practicality. The goal is to offer accessories that meet a wide range of needs, without compromising on quality.
Our accessories are compatible with many devices, including glucose sensors such as Freestyle Libre, Dexcom, Medtronic Simplera or Enlite, as well as insulin pumps like Tandem t:slim, Medtronic MiniMed, YpsoPump or Dana, among many others. Each product page lists the exact compatibility.
Quality & responsible manufacturing
We prioritize long-lasting products, with a strong focus on comfort, finishing details, and reliability. Our priority is simple: accessories that feel good to wear, are built to last, and fit real everyday use.
People & the environment
We aim to offer useful products while keeping environmental impact as low as possible and respecting the people involved in production. At every step, we look for more responsible choices, for example:
- selecting materials with careful attention to origin and durability;
- designing for longevity (less replacement, less waste);
- paying close attention to processes and substances used (especially during dyeing), as well as waste treatment;
- using recycled materials whenever possible.
Transparency
We keep things clear: every product page details features, compatibility, and care instructions. If you have any question about an accessory, maintenance, or choosing the right model, our team is here to help.
Our commitment
Kaio-Dia is constantly evolving: we improve our products based on real user feedback and keep looking for practical solutions to everyday challenges.
Have an idea or suggestion? Message us — we’re always happy to hear feedback.
👉 Read our Code of Conduct
👉 Contact us
👉 Explore our accessories
Quick info
- Customer support: reply within 12 business hours.
- Shipping: shipped from France (Toulouse area), with tracking.
- Returns: within 30 days, product unused and in its original packaging.
Need help choosing or checking compatibility? Message us — we reply quickly.
FAQ
Where do you ship?
We ship worldwide. Orders are prepared and shipped from France (Toulouse area). Dispatch happens within 72 hours max, and most often within 24 hours (business days). Depending on the destination and the selected shipping method, we ship with La Poste, Mondial Relay or FedEx, with a tracking number. If you have a specific need (urgent order, delivery instructions, specific pickup point, etc.), contact us — we’ll do our best.
How do I make a return?
You have 30 days after delivery to request a return. The product must be unused and returned in its original packaging. To get started, you can use our returns portal: https://kaio-dia-europe.shipping-portal.com/rp/. If you have any questions or a specific situation, just contact us — we’ll guide you through the simplest option.
How can I check compatibility?
Each product page lists compatible models. If you’re unsure, send us a photo of your device or its reference — we’ll get back to you within 12 business hours.